Incidents reported on status page for Aclarian LLC https://status.aclarian.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c19d65cd469af84007063d6d3842a9e1.jpeg https://status.aclarian.com/ en https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:08:53 -0000 https://status.aclarian.com/incident/809989#9eb9f405362dfffcaf5ebc2d35e2de1ac7e60024fccfbc87a94ba7e84d4033bc Database recovered. https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:02:48 -0000 https://status.aclarian.com/incident/809989#ca5f95f4a0fd3cc7aab6753974a664e361148b2390a10ee86d332b43d39f4bbe APIs recovered. https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:02:24 -0000 https://status.aclarian.com/incident/809989#8f2594f392d2108f7a8c947368b502e7c514e47a4f46f33a31d1a98f647dd95c APIs and Database went down. https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:02:24 -0000 https://status.aclarian.com/incident/809989#8f2594f392d2108f7a8c947368b502e7c514e47a4f46f33a31d1a98f647dd95c APIs and Database went down. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:30:27 -0000 https://status.aclarian.com/incident/806517#0436ad10bb3d277aebff9b15e4669c131ad3105c9118b053e1e32b7b55d1937f Inventory APIs recovered. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:24:13 -0000 https://status.aclarian.com/incident/806517#8e20311d9288d4975a07b3838b07d9b6a1d8d23dd5f7e5606cf4f283891747db Inventory APIs went down. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:16:19 -0000 https://status.aclarian.com/incident/806517#d15189ef476ca9b6be6afb49fcce853133f23ed64198de0ff0f6aa4f35a63870 Inventory APIs recovered. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:15:22 -0000 https://status.aclarian.com/incident/806517#b5ae8d56ba58dbc5fb0fcca4268e76a8aaace949daae29600fa0fb4870ad5b98 Inventory APIs went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 22:14:00 -0000 https://status.aclarian.com/incident/803253#ea298a304d971b21ffa14c6bfa4e1798d3ddfa8f829d40cf075e2638cba69e9f Between 4:40 and 4:44 EST, the site experienced two brief interruptions, each lasting a few seconds. The interruptions were caused by a deployment. The issue was identified immediately and corrected. The site has been stable since and no further impact is expected. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 22:14:00 -0000 https://status.aclarian.com/incident/803253#ea298a304d971b21ffa14c6bfa4e1798d3ddfa8f829d40cf075e2638cba69e9f Between 4:40 and 4:44 EST, the site experienced two brief interruptions, each lasting a few seconds. The interruptions were caused by a deployment. The issue was identified immediately and corrected. The site has been stable since and no further impact is expected. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 22:14:00 -0000 https://status.aclarian.com/incident/803253#ea298a304d971b21ffa14c6bfa4e1798d3ddfa8f829d40cf075e2638cba69e9f Between 4:40 and 4:44 EST, the site experienced two brief interruptions, each lasting a few seconds. The interruptions were caused by a deployment. The issue was identified immediately and corrected. The site has been stable since and no further impact is expected. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:50:30 -0000 https://status.aclarian.com/incident/803253#bf5b13104d211d4f84f6ce8d2e92a775324cd3de33d12a1687a77503994771fd Database and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:50:30 -0000 https://status.aclarian.com/incident/803253#bf5b13104d211d4f84f6ce8d2e92a775324cd3de33d12a1687a77503994771fd Database and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:44:45 -0000 https://status.aclarian.com/incident/803253#2b94b1e4792f64e0b6a8223be1278c25c76a02434603b070a2fb911d2af612b5 Portal SFTP went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:44:17 -0000 https://status.aclarian.com/incident/803253#1f4ba2e6361caf6c097e591ac78fb140f79871bc9187091517d6c2b05d32fd76 Database went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:43:07 -0000 https://status.aclarian.com/incident/803253#7bf43023dc58372bed8284be4d622b4a9064b60cbf5d2acaa01b57ebe8614b97 APIs, Database, and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:43:07 -0000 https://status.aclarian.com/incident/803253#7bf43023dc58372bed8284be4d622b4a9064b60cbf5d2acaa01b57ebe8614b97 APIs, Database, and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:43:07 -0000 https://status.aclarian.com/incident/803253#7bf43023dc58372bed8284be4d622b4a9064b60cbf5d2acaa01b57ebe8614b97 APIs, Database, and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:41:25 -0000 https://status.aclarian.com/incident/803253#48b73411f952a492241078fe2285ddd15a8603d7cbbc7f042f368557a1eb98c4 Database and Portal SFTP went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:41:25 -0000 https://status.aclarian.com/incident/803253#48b73411f952a492241078fe2285ddd15a8603d7cbbc7f042f368557a1eb98c4 Database and Portal SFTP went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:40:59 -0000 https://status.aclarian.com/incident/803253#0934a14e40797b8066acf6d40e4e186d2a077a6f1448ab3ddfff98fbfff13015 APIs went down. https://status.aclarian.com/incident/799587 Tue, 06 Jan 2026 19:20:05 -0000 https://status.aclarian.com/incident/799587#27da04d8bff9a33d8147640c9bf4cd700b1e63c656f854c2d1e4953a28b5a836 Portal SFTP recovered. https://status.aclarian.com/incident/799587 Tue, 06 Jan 2026 19:12:00 -0000 https://status.aclarian.com/incident/799587#60726337c99225840587446312c67af431296cd039138e2578c59edb7fd06c59 SFTP Authentication Interruption • Issue window: 2:12 PM to 2:19 PM EST. • Impact: SFTP server authentication was unavailable during this period. • Current status: Service restored and operating normally. • Next steps: We have opened a ticket with our cloud provider to determine the root cause and prevent recurrence. https://status.aclarian.com/incident/791045 Fri, 26 Dec 2025 22:45:00 -0000 https://status.aclarian.com/incident/791045#ae8cfaa53f509be644cda85429cfec5a4560adf45115ac2c195947862aeee427 Email delivery has remained stable with no observed delays or delivery issues over the past three days. All systems are operating normally. We will continue routine monitoring, but no further impact is expected at this time. https://status.aclarian.com/incident/791045 Fri, 26 Dec 2025 22:45:00 -0000 https://status.aclarian.com/incident/791045#ae8cfaa53f509be644cda85429cfec5a4560adf45115ac2c195947862aeee427 Email delivery has remained stable with no observed delays or delivery issues over the past three days. All systems are operating normally. We will continue routine monitoring, but no further impact is expected at this time. https://status.aclarian.com/incident/791045 Thu, 25 Dec 2025 22:26:00 -0000 https://status.aclarian.com/incident/791045#0df4704d28eb98bfd7d89609ff0d64dd9ae2e374887c982939390e110b829f65 We have not observed any email delivery delays today. This improvement may be influenced by reduced holiday traffic. We are continuing to monitor email delivery and system behavior closely. We will post another update if conditions change or once we confirm sustained stability. https://status.aclarian.com/incident/791045 Thu, 25 Dec 2025 22:26:00 -0000 https://status.aclarian.com/incident/791045#0df4704d28eb98bfd7d89609ff0d64dd9ae2e374887c982939390e110b829f65 We have not observed any email delivery delays today. This improvement may be influenced by reduced holiday traffic. We are continuing to monitor email delivery and system behavior closely. We will post another update if conditions change or once we confirm sustained stability. https://status.aclarian.com/incident/791045 Wed, 24 Dec 2025 16:26:00 -0000 https://status.aclarian.com/incident/791045#c87aafa44b203c3150f11a31c43a11c9a6f12559e3e162b5252e01e127fbb6ee We have not observed any email delivery delays today. This improvement may be influenced by reduced holiday traffic. We are continuing to monitor email delivery and system behavior closely. We will post another update if conditions change or once we confirm sustained stability. https://status.aclarian.com/incident/791045 Wed, 24 Dec 2025 16:26:00 -0000 https://status.aclarian.com/incident/791045#c87aafa44b203c3150f11a31c43a11c9a6f12559e3e162b5252e01e127fbb6ee We have not observed any email delivery delays today. This improvement may be influenced by reduced holiday traffic. We are continuing to monitor email delivery and system behavior closely. We will post another update if conditions change or once we confirm sustained stability. https://status.aclarian.com/incident/791045 Tue, 23 Dec 2025 15:33:00 -0000 https://status.aclarian.com/incident/791045#c4f933455ff060288916429bed5afd1a8e9d2d9adb83c6996a9892e435f1bd31 We have implemented a priority email queue to ensure delivery of critical messages. Emails related to ACH processing, data import errors, and password resets are now sent with priority and are not affected by current delays. Other non-critical emails may still experience delivery delays as we continue to stabilize email throughput. We expect all remaining delays to be fully resolved within the next 2 to 3 days. We will continue to monitor delivery and post additional updates as needed. https://status.aclarian.com/incident/791045 Tue, 23 Dec 2025 15:33:00 -0000 https://status.aclarian.com/incident/791045#c4f933455ff060288916429bed5afd1a8e9d2d9adb83c6996a9892e435f1bd31 We have implemented a priority email queue to ensure delivery of critical messages. Emails related to ACH processing, data import errors, and password resets are now sent with priority and are not affected by current delays. Other non-critical emails may still experience delivery delays as we continue to stabilize email throughput. We expect all remaining delays to be fully resolved within the next 2 to 3 days. We will continue to monitor delivery and post additional updates as needed. https://status.aclarian.com/incident/791045 Mon, 22 Dec 2025 17:15:00 -0000 https://status.aclarian.com/incident/791045#5260669466cc2c0ae3661067acd0b649f005a0a9dbafcc3ea7f2a42bdb566a2c We have addressed most of the spam report issues, but some delays still remain with our email client. https://status.aclarian.com/incident/791045 Fri, 19 Dec 2025 16:54:00 -0000 https://status.aclarian.com/incident/791045#1d93b478e7149d5802c768a868ab4b14e3be9933f5ceb5a0d03d11f37b31478a Incident details What happened We recently made a configuration change to our email delivery service. Following this change, some outbound emails are being rejected by certain recipient email providers. Impact Some system-generated emails are not being delivered to a subset of recipients. These messages are rejected by recipient mail servers and will not be received. Scope • Outbound emails only • Inbound email is not affected • Impact varies by recipient email provider Current status Email sending is operational, but delivery failures are occurring for some recipients. Actions taken • Identified the source of the delivery issue • Adjusted sending patterns • Actively monitoring email delivery health Next steps • Continue stabilizing email delivery • Monitor rejection rates • Provide updates as delivery normalizes