Incidents reported on status page for Aclarian LLC https://status.aclarian.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c19d65cd469af84007063d6d3842a9e1.jpeg https://status.aclarian.com/ en https://status.aclarian.com/incident/859045 Fri, 27 Mar 2026 13:52:00 -0000 https://status.aclarian.com/incident/859045#7b580bc1debfc94d4b0525eb958d6a005e022ee119182e96d7c50409d74e360f 8:18 AM EST — We are investigating reports of some users encountering a blank screen when loading the application following this morning's deployment. 9:45 AM EST — The deployment has been rolled back, and all users should be able to access the application normally. A permanent fix is being tested and will be included in the next release. Root cause: Cached browser files referenced outdated resources that were replaced during the deployment. A fix to prevent browser caching of these references is in progress. https://status.aclarian.com/incident/856565 Tue, 24 Mar 2026 16:58:59 -0000 https://status.aclarian.com/incident/856565#4345fbb1ca00099a6050e58152b14a4a855391ebb9e5cd298f883ec6344911df Database recovered. https://status.aclarian.com/incident/856565 Tue, 24 Mar 2026 16:47:50 -0000 https://status.aclarian.com/incident/856565#d90dc5736170d10ad229c6d6aeb697207d9b722c7ffafb5b40958d85c32495d4 Database went down. https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 03:24:08 -0000 https://status.aclarian.com/incident/854010#313b9904d5d19fb3e6a967a6407ccdea3dc9ec2cf821d0addc955d0830372af3 portal.aclarian.com recovered. https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 03:20:36 -0000 https://status.aclarian.com/incident/854010#fdeb1453c96bd3f61ad81c6fb1900d0c863b91a260f6495e95b268a5976505df Database recovered. https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 03:15:31 -0000 https://status.aclarian.com/incident/854010#82f841312b74026e3b2da419a6db126a6ddaff3f8e93e756113d3db08e91777e APIs and Portal SFTP recovered. https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 02:56:27 -0000 https://status.aclarian.com/incident/854010#af4d764a6ae0dced2fdbd44c3d9dab64bc9093567a80fc02d730aec18399a760 Database went down. https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 02:55:00 -0000 https://status.aclarian.com/incident/854010#5bec547201b42701e29a0d93ad772588d1dfae38e14759babfa1c08c9014de4a Summary: Portal down — 502 Bad Gateway during Azure Front Door DR setup Description: While configuring disaster recovery (DR) for Azure Front Door, portal.aclarian.com became unavailable, returning a 502 Bad Gateway error. Error: CertificateNameCheckFailed Root Cause: Azure Front Door's origin is configured with the IP address (20.7.173.64) as the hostname. The NGINX ingress controller serves a GoDaddy wildcard certificate (*.aclarian.com), but Front Door's certificate name check fails because the origin hostname (IP) doesn't match the certificate's subject name. Impact: Portal was inaccessible to users during the incident. Resolution: Certificate subject name validation was disabled on the Front Door origin. Awaiting propagation to confirm resolution. Origin itself is healthy — HTTPS returns 200 when accessed directly. Steps to Reproduce: 1. Navigate to https://portal.aclarian.com 2. Observe 502 Bad Gateway error with CertificateNameCheckFailed Expected: Portal loads normally Actual: 502 Bad Gateway https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 02:54:08 -0000 https://status.aclarian.com/incident/854010#7199ece4142bc7348f645776de8f7b9e9b8b993ccceb5e11fb34c02d2773a95d portal.aclarian.com went down. https://status.aclarian.com/incident/854010 Sat, 21 Mar 2026 02:53:33 -0000 https://status.aclarian.com/incident/854010#8a738e61541d77bba8f177860d5bb97c12b84ea66eef8493df7c0a7c1db30a56 Portal SFTP went down. https://status.aclarian.com/incident/854010 Thu, 19 Mar 2026 12:00:00 -0000 https://status.aclarian.com/incident/854010#7aab05bd9b835b89387a3aea884e93d763fa2aa6f7ea46aff764ba40f984123d Summary: Portal white/blank screen on login affecting multiple clients Description: Multiple clients (SEA, Citrus, Osceola) reported a white/blank screen when attempting to log in to the Aclarian portal. The issue was intermittent and affected all browsers (Edge, Chrome). Hard refreshing (Ctrl+F5) and clearing cache sometimes resolved it temporarily, but the issue would reoccur — particularly when switching between client boards. Impact: Multiple clients unable to access the portal. Client support received numerous reports. Issue was cross-browser and affected both client users and internal staff. Root Cause: Suspected issue with the most recent production deployment causing assets to fail to load intermittently. Steps to Reproduce: 1. Navigate to https://portal.aclarian.com and log in 2. Observe white/blank page instead of the application loading 3. Clearing cache or hard refreshing (Ctrl+F5) sometimes temporarily resolves it 4. Switching between client boards may trigger the issue again Expected: Portal loads and displays the application after login Actual: Blank/white screen with intermittent, inconsistent behavior across users and browsers Resolution: Production deployment was rolled back by Jonathas Sucupira. Issue resolved ~10 minutes after rollback. Timeline: - 8:18 AM — First report from Jonathan Benavides - 8:23 AM — Additional clients reporting the issue - 9:02 AM — Decision to roll back deployment - 9:05 AM — Rollback completed - ~9:15 AM — Issue resolved https://status.aclarian.com/incident/849433 Sun, 15 Mar 2026 00:09:10 -0000 https://status.aclarian.com/incident/849433#b5ebb89975262f4cb030cced52e5a40a51d1b4ae2a70fefd9065714ef5ba459b Inventory APIs recovered. https://status.aclarian.com/incident/849433 Sun, 15 Mar 2026 00:03:50 -0000 https://status.aclarian.com/incident/849433#dabada856690ca6bd9b9b892d46a33b4b9ad5576ccb0d4f06c5688eb29411196 Inventory APIs went down. https://status.aclarian.com/incident/847207 Wed, 11 Mar 2026 20:35:26 -0000 https://status.aclarian.com/incident/847207#3c91e29830981c3ce8ad5d6e09e21b960cf54b720f6da186fd5813d6b5692a03 Inventory APIs recovered. https://status.aclarian.com/incident/847207 Wed, 11 Mar 2026 20:27:18 -0000 https://status.aclarian.com/incident/847207#da7b26f2e62cee0fd45ff1fde81f090ae4dfaee28ff4fe8ce39f327ffe86a4fe Inventory APIs went down. https://status.aclarian.com/incident/841925 Fri, 06 Mar 2026 01:15:29 -0000 https://status.aclarian.com/incident/841925#c2da2157c162d073e25f6cf2e5977751a74d1cabcdec2b7e0d5d1b87efc14f88 Inventory APIs recovered. https://status.aclarian.com/incident/841925 Fri, 06 Mar 2026 01:09:52 -0000 https://status.aclarian.com/incident/841925#14c6364ceda827b74ea7b3c9a681a8133002d34ae20f8cb3be4de3b660e6fe01 Inventory APIs went down. https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:08:53 -0000 https://status.aclarian.com/incident/809989#9eb9f405362dfffcaf5ebc2d35e2de1ac7e60024fccfbc87a94ba7e84d4033bc Database recovered. https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:02:48 -0000 https://status.aclarian.com/incident/809989#ca5f95f4a0fd3cc7aab6753974a664e361148b2390a10ee86d332b43d39f4bbe APIs recovered. https://status.aclarian.com/incident/809989 Fri, 23 Jan 2026 00:02:24 -0000 https://status.aclarian.com/incident/809989#8f2594f392d2108f7a8c947368b502e7c514e47a4f46f33a31d1a98f647dd95c APIs and Database went down. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:30:27 -0000 https://status.aclarian.com/incident/806517#0436ad10bb3d277aebff9b15e4669c131ad3105c9118b053e1e32b7b55d1937f Inventory APIs recovered. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:24:13 -0000 https://status.aclarian.com/incident/806517#8e20311d9288d4975a07b3838b07d9b6a1d8d23dd5f7e5606cf4f283891747db Inventory APIs went down. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:16:19 -0000 https://status.aclarian.com/incident/806517#d15189ef476ca9b6be6afb49fcce853133f23ed64198de0ff0f6aa4f35a63870 Inventory APIs recovered. https://status.aclarian.com/incident/806517 Sun, 18 Jan 2026 00:15:22 -0000 https://status.aclarian.com/incident/806517#b5ae8d56ba58dbc5fb0fcca4268e76a8aaace949daae29600fa0fb4870ad5b98 Inventory APIs went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 22:14:00 -0000 https://status.aclarian.com/incident/803253#ea298a304d971b21ffa14c6bfa4e1798d3ddfa8f829d40cf075e2638cba69e9f Between 4:40 and 4:44 EST, the site experienced two brief interruptions, each lasting a few seconds. The interruptions were caused by a deployment. The issue was identified immediately and corrected. The site has been stable since and no further impact is expected. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:50:30 -0000 https://status.aclarian.com/incident/803253#bf5b13104d211d4f84f6ce8d2e92a775324cd3de33d12a1687a77503994771fd Database and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:44:45 -0000 https://status.aclarian.com/incident/803253#2b94b1e4792f64e0b6a8223be1278c25c76a02434603b070a2fb911d2af612b5 Portal SFTP went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:44:17 -0000 https://status.aclarian.com/incident/803253#1f4ba2e6361caf6c097e591ac78fb140f79871bc9187091517d6c2b05d32fd76 Database went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:43:07 -0000 https://status.aclarian.com/incident/803253#7bf43023dc58372bed8284be4d622b4a9064b60cbf5d2acaa01b57ebe8614b97 APIs, Database, and Portal SFTP recovered. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:41:25 -0000 https://status.aclarian.com/incident/803253#48b73411f952a492241078fe2285ddd15a8603d7cbbc7f042f368557a1eb98c4 Database and Portal SFTP went down. https://status.aclarian.com/incident/803253 Mon, 12 Jan 2026 21:40:59 -0000 https://status.aclarian.com/incident/803253#0934a14e40797b8066acf6d40e4e186d2a077a6f1448ab3ddfff98fbfff13015 APIs went down. https://status.aclarian.com/incident/799587 Tue, 06 Jan 2026 19:20:05 -0000 https://status.aclarian.com/incident/799587#27da04d8bff9a33d8147640c9bf4cd700b1e63c656f854c2d1e4953a28b5a836 Portal SFTP recovered. https://status.aclarian.com/incident/799587 Tue, 06 Jan 2026 19:12:00 -0000 https://status.aclarian.com/incident/799587#60726337c99225840587446312c67af431296cd039138e2578c59edb7fd06c59 SFTP Authentication Interruption • Issue window: 2:12 PM to 2:19 PM EST. • Impact: SFTP server authentication was unavailable during this period. • Current status: Service restored and operating normally. • Next steps: We have opened a ticket with our cloud provider to determine the root cause and prevent recurrence. https://status.aclarian.com/incident/791045 Fri, 26 Dec 2025 22:45:00 -0000 https://status.aclarian.com/incident/791045#ae8cfaa53f509be644cda85429cfec5a4560adf45115ac2c195947862aeee427 Email delivery has remained stable with no observed delays or delivery issues over the past three days. All systems are operating normally. We will continue routine monitoring, but no further impact is expected at this time. https://status.aclarian.com/incident/791045 Thu, 25 Dec 2025 22:26:00 -0000 https://status.aclarian.com/incident/791045#0df4704d28eb98bfd7d89609ff0d64dd9ae2e374887c982939390e110b829f65 We have not observed any email delivery delays today. This improvement may be influenced by reduced holiday traffic. We are continuing to monitor email delivery and system behavior closely. We will post another update if conditions change or once we confirm sustained stability. https://status.aclarian.com/incident/791045 Wed, 24 Dec 2025 16:26:00 -0000 https://status.aclarian.com/incident/791045#c87aafa44b203c3150f11a31c43a11c9a6f12559e3e162b5252e01e127fbb6ee We have not observed any email delivery delays today. This improvement may be influenced by reduced holiday traffic. We are continuing to monitor email delivery and system behavior closely. We will post another update if conditions change or once we confirm sustained stability. https://status.aclarian.com/incident/791045 Tue, 23 Dec 2025 15:33:00 -0000 https://status.aclarian.com/incident/791045#c4f933455ff060288916429bed5afd1a8e9d2d9adb83c6996a9892e435f1bd31 We have implemented a priority email queue to ensure delivery of critical messages. Emails related to ACH processing, data import errors, and password resets are now sent with priority and are not affected by current delays. Other non-critical emails may still experience delivery delays as we continue to stabilize email throughput. We expect all remaining delays to be fully resolved within the next 2 to 3 days. We will continue to monitor delivery and post additional updates as needed. https://status.aclarian.com/incident/791045 Mon, 22 Dec 2025 17:15:00 -0000 https://status.aclarian.com/incident/791045#5260669466cc2c0ae3661067acd0b649f005a0a9dbafcc3ea7f2a42bdb566a2c We have addressed most of the spam report issues, but some delays still remain with our email client. https://status.aclarian.com/incident/791045 Fri, 19 Dec 2025 16:54:00 -0000 https://status.aclarian.com/incident/791045#1d93b478e7149d5802c768a868ab4b14e3be9933f5ceb5a0d03d11f37b31478a Incident details What happened We recently made a configuration change to our email delivery service. Following this change, some outbound emails are being rejected by certain recipient email providers. Impact Some system-generated emails are not being delivered to a subset of recipients. These messages are rejected by recipient mail servers and will not be received. Scope • Outbound emails only • Inbound email is not affected • Impact varies by recipient email provider Current status Email sending is operational, but delivery failures are occurring for some recipients. Actions taken • Identified the source of the delivery issue • Adjusted sending patterns • Actively monitoring email delivery health Next steps • Continue stabilizing email delivery • Monitor rejection rates • Provide updates as delivery normalizes